Privacy Policy for Cinder Script

Cinder Script is committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA). By engaging with our site, purchasing our products, or participating in our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, postal address, and contact number when you make a purchase, register for an account, subscribe to our newsletter, participate in workshops, or engage in our online community forum.
• Transaction Data: We collect details related to purchases you make through our site, including payment information (handled securely by third-party payment processors), products or services bought, and delivery details.
• Technical Data: This comprises internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our website, products, and services, such as pages viewed, time spent on pages, and navigation paths.
• Communication Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders for books, bespoke tools, and workshop registrations.
• To manage your account, provide customer support, and communicate with you about your transactions.
• To send you marketing and promotional communications about our products, services, events, and relevant metalwork news, where you have consented.
• To improve our website, products, and services based on your feedback and usage patterns.
• To personalize your experience on our site, such as recommending books or resources based on your interests.
• To facilitate participation in our online community forum and enable interactions among metalworkers.
• To comply with legal obligations and protect our legitimate business interests.

3. Sharing Your Information

Cinder Script does not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors, shipping companies, email marketing services, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when required to do so by law, in response to a court order or subpoena, or to cooperate with law enforcement.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Secure Socket Layer (SSL) technology to encrypt data transmitted through our site.
• Regular security assessments and updates to our systems.
• Restricted access to personal data for only those employees, agents, contractors, and other third parties who have a business need to know.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• You also have the right to withdraw your consent at any time where Cinder Script relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

7. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for functionality (e.g., keeping you logged in, remembering shopping cart items), performance (e.g., analyzing site usage), and targeting (e.g., showing relevant advertisements). You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

8. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Changes to This Privacy Policy

Cinder Script may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or your rights, please contact us:

Cinder Script
75 Tras Street, #03-01,
Singapore, Singapore, 079014